Privacy Policy
The Resting View Guesthouse
25 Tromp Crescent, Elardus park, Pretoria, 0181
Effective Date: 27 August 2024
At [Guesthouse Name] (hereinafter referred to as "we," "us," or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our guesthouse or use our services, in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African privacy laws.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Identification Information: Name, surname, ID/passport number, date of birth, nationality, and gender.
- Contact Information: Email address, telephone number, physical address, postal address.
- Payment Information: Credit/debit card details, bank account information, billing address.
- Booking Information: Check-in and check-out dates, room preferences, special requests.
- Additional Information: Any other personal details you voluntarily provide to us (e.g., dietary preferences, special assistance needs).
2. How We Use Your Information
We collect and use your personal information for the following purposes:
- To process your booking and provide guest services.
- To facilitate payment and issue invoices.
- To communicate with you regarding your booking or stay (e.g., sending confirmations, updates, or promotions).
- To ensure compliance with health, safety, and security requirements.
- To personalize and improve your experience at our guesthouse.
- To comply with legal obligations, such as maintaining records as required by South African law.
3. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party service providers (e.g., payment processors, housekeeping services) to perform specific tasks on our behalf.
- Legal Compliance: Government authorities or law enforcement if required by law or to protect the rights, property, or safety of [Guesthouse Name], its staff, and guests.
- Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of the transaction.
We will never sell your personal information to third parties for marketing purposes.
4. Data Security
We take the security of your personal information seriously. We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we will securely destroy your personal information.
6. Your Rights
In accordance with POPIA, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request the correction of any inaccurate or outdated information.
- Deletion: Request the deletion of your personal information, where applicable and legally permitted.
- Objection: Object to the processing of your personal information in certain circumstances.
To exercise your rights, please contact us at [email address] or [phone number].
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
8. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed of any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
The Resting View Guesthouse
info@therestingviewguesthouse.co.za
0718790018
25 Tromp Crescent, Elarduspark, Pretoria, Gauteng, 0181